Trex Tech Solutions offers a 100% Refund on all its design services, however, it is not an unconditional 100% refund and certain conditions still apply.

Trex Tech Solutions Refund Policy will be Void if;

• You have chosen a special or a custom package.
• The primary design concept (for any service) has been approved.
• You have demanded revisions beyond the initial design concepts (logo or website).
• The designs (logo or website) have been finalized.
• The website has been designed, developed, and deployed live.
• The company has not been contacted for more than 2 weeks without notice.
• If the project is placed on hold upon customer request, the refund will be voided.
• Company’s policies, or policy, have been violated.
• Another company or designer has been approached for the same project.
• The creative brief is lacking in required information from the client end.
• A complete design change has been demanded and provided.
• The business is closing or changing its name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’, or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any service), the refund will not be applicable.
• Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:
• o Website & Email Hosting Services.
• o Website SSL Certificates
• o Website Domain Purchase.
• o Website Maintenance Plans.
• o Website SEO Plans.
• o Social Media Marketing
• o Google AdWords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction Trex Tech Solutions management after reviewing the project may choose to offer a partial refund to the client.

CLAIM YOUR REFUND

To claim your refund, please follow any of the following steps:

• Dial our number +1833 648 9132 and speak with your respective Project Manager to initiate a refund.
• Sending us an Email to your Project Manager to initiate a refund.
• If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, a refund will only apply to that particular service and ‘not’ the entire bundle.
• The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
• Please be advised that 35% administration charges will be applicable on all orders canceled within 24 hours if they are not initiated. Furthermore, the refund policy will be void in case there’s a change of mind.

Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 35% cancellation administrative fee.

• The refund approval will be at the discretion of Trex Tech Solutions Management.
• Management’s decision on the matter will be final.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.

To cancel a project prior to project initiation due to reasons unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will result in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

After you have received your refund, you will not have any rights to any designs submitted by Trex Tech Solutions, unless mutually agreed with by the company and the customer through written agreement.

QUALITY ASSURANCE POLICY

Trex Tech Solutions will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing the best designs and each of our designs is well-researched and well-crafted.

DELIVERY POLICY

• The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well and a confirmation email will also be sent.
• The turnaround time will be according to the package, the minimum time required is 2 business days.
• Websites will only be made live once all dues have been cleared. Under no condition, a website will be made live if there are any kind of dues outstanding.

• In case of an urgent or rush order, contact our customer support team.

DESIGN RIGHTS & OWNERSHIP

All finalized Designs provided by Trex Tech Solutions are done so on a written request of finalization by the client and upon finalization the client receives all the final core files of the logo/website and owns 100% of all rights to ownership of the said design.

• Client shall own the final Design provided by Trex Tech Solutions in its entirety.
• All ownership rights of the said finalized design will belong to the client 100%.
• The Client is free to use the finalized design at their discretion.
• Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.

CONTENT CREATION & POPULATION

Trex Tech Solutions will not be responsible for creating or populating content (e.g. text/Images) into the website unless purchased exclusively otherwise. In which case:

Trex Tech Solutions will populate the website with content created for the client

• The content/text for the website will be created specifically for the customer’s website.
• Trex Tech Solutions will populate the website with images.
• Trex Tech Solutions will acquire stock imagery for clients from stock photo websites to build the website leading up to the final product.
• Images will be purchased upon approval from the client.
• Trex Tech Solutions will not be responsible in any way, shape, or form, for any similarities between images used on the site that may or may not resemble other websites.
• Trex Tech Solutions will populate the website with some of the client’s products and product details for the client in good faith. However:

o Product images and product details will be provided by the client for all their products and product variations

o The data will be provided to Trex Tech Solutions in an. CSV or. XLS file by the client.

o In case of client provides the images and the products for their website, Trex Tech Solutions will only upload a certain number, and if the quantity increases above a certain number, data population charges may apply.

N.D.A. & REPUTATION MANAGEMENT POLICY

• Trex Tech Solutions does not share customer information regarding their project or contact details with anyone. The client’s personal and project information is kept confidential at all points.
  • Once the project is completed successfully. Both parties Trex Tech Solutions and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
  • Once the project is completed successfully. Each Party agrees to refrain from (and Trex Tech Solutions shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

Trex Tech Solutions keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday – Friday 9 AM to 5 PM EST to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Customer Portal section by the customer and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

Trex Tech Solutions is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions, our packages and services purchased will include technical aspects to help the client with their websites and emails. Trex Tech Solutions will provide the client with the basic information regarding those services and the settings required to make those services work. Trex Tech Solutions will not be responsible for providing detailed training or installations of said services on the Customer’s end. Such services may include but are not limited to:

• Website Deployment

o Trex Tech Solutions will deploy the website for the customer on a Hosting server provided by the customer or purchased through us.

The Hosting Service provided by Trex Tech Solutions is a free service in some packages provided to the client as an added feature without any cost. If not part of the package it needs to be purchased from a Third Party Service provider either by the customer or through Trex Tech Solutions.

o A Hosting server provided by the customer (purchased from a Third Party)

o In the event the website is hosted on a third-party webserver purchased by the customer, Trex Tech Solutions will not be held responsible for any kind of server or hosting-related issues.    

There is no ongoing Service Level Agreement (SLA) between the client and Trex Tech Solutions in terms of technical assistance or service outage unless purchased separately as an ongoing maintenance service.

• Website Content Management System (CMS: Content Management System)

Trex Tech Solutions will provide the customer with a user manual to use the Website CMS (Content Management System).

o Trex Tech Solutions will not be responsible for training the client in the said Website CMS (Content Management System).

• Emails Setup:

o Trex Tech Solutions will be providing the customer with the necessary settings and information to install the emails on their end.

o Trex Tech Solutions will not be responsible for installing said emails onto the customer end.

o Trex Tech Solutions will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

Trex Tech Solutions will not be held responsible in any way for the customer’s failure to execute, install, or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.

COMMUNICATION POLICY

• All Feedback requests or Revisions Requests, Refund Requests, or any other instructions that pertain to the order need to be done through the Designs Utility Account platform in order to be considered official.
• Trex Tech Solutions will not be responsible for any communication done via any other platform than the Designs Utility Account or any phone numbers not provided by us or given on our official website.
• Emails Sent back and forth through the official email that is ” support@trextechsolutions.com” are to be only considered forms of valid communication.
• We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us.
• We take full responsibility for all the information provided through our official domains.